If you're unable to open the app, you'll need to use the website or Tweet customer support instead. Find the food you crave and order from restaurants easily with the Uber Eats app. At the very least, they can refund your order and investigate why you never received your food. Find the New Instacart Pay Structure Here. Darlene has experience teaching college courses, writing technology-related articles, and working hands-on in the technology field. how do i contact you about getting a wrong order??? Get help in the app. Partner with Uber Eats and do more for your restaurant. Finally, another reason to contact Uber Eats customer service is to report an order that was never delivered. Your email address will not be published. 2. Tap Account and Help. And when the app is back up, this Twitter account will promptly let you know. They are able to help you in nearly real-time as they work through the queue of support requests. Research source. % of people told us that this article helped them. This Help Center is packed with information about all kinds of support topics like rides, Uber trip issues, lost items, driver sign-up process, how-to guides, and much more. Your email address will not be published. Uber monitors this email address and should get back to you within 24 hours. Browse takeaway menus online or via the app, place your order and watch your food come to you. For issues related to a specific trip that was taken, you can first find the trip in question by accessing the "Your Trips" section in … Uber advises riders to either use their web form or head into an Uber Greenlight station instead. Find the best restaurants that deliver. Thanks to all authors for creating a page that has been read 93,735 times. Where do I go? Since an early age, he has started business ventures and worked various side hustles in many different niches. Uber has created a system that gives drivers and partner restaurants precise instructions, all while providing real-time order updates to customers. By using our site, you agree to our. Otherwise, help.uber.com is the best way to get help with an Eats order that has already occurred. The next best way to talk to their customer support team, according to other UberEATS customers, is by calling their 833-275-3287 phone number for their Restaurant Partners Support department. Visit our Twitter page This link opens a new window. Have questions about driving with Uber? Top Eats. References. However, finding a good contact number for localized assistance is the basis of many Uber Eats complaints. For instance, if the Uber Eats app currently isn’t working, this account is the first place you should look to find out if the problem is on your end or Uber’s. Save my name, email, and website in this browser for the next time I comment. You then pay through the app and wait for your driver to bring the food to you. One way to contact Uber is under the ‘Help’ section in your app, where you’ll find info and answers on various rider-related topics. Cash Uber Eats • How do I contact Uber eats by phone? Here's how you can contact them to get it resolved as quickly as possible! Issue with an ongoing order . While these are rare occurrences, it’s best to know how to get help when they happen. For instance, this support article for “I had an issue with my delivery partner” offers links to get further help if the article doesn’t resolve your issue: For general support questions, you can tweet @Uber_Support. Uber won’t do anything nefarious with your information, but a hacker who intercepts it might. Tap the Uber Eats app icon on your smartphone. Start with $0 marketplace fee for 15 days when using Uber delivery. Basics . In that case, you can send the Uber Support account a DM. It’s possible that you may have a question or issue that is very complex and is best explained on the phone, and not through an incredibly long email. There isn’t a dedicated Uber Eats support account, so the general Uber help account is your best approach for getting support. While it’s not technically a means of contacting customer support, it is a great way to answer common Uber Eats questions. Another great option for getting help with your issue is to use the Uber Eats Help Page. Required fields are marked *. 4. You can also call your local Uber Eats support phone line for … If you want help with an order that has been completed, choose “Past Orders” and then select the order you want them to help you with. You can use the Uber website or the Uber app to, If you're unsure how to use the app, you can read, Since Uber is mainly a cashless business, your Uber Eats driver may or may not carry cash with them, so. 3. Uber Eats is a technology platform helping businesses worldwide expand their reach, delight customers, and boost their bottom line. Everyone knows Uber as a rideshare service.After all, they give more than five million rides every single day. Thanks! When you’re sending emails, you have to be especially cautious about security, as email is not a secure contact method. Among the novelties is the “Delivery at the Door” option, so that users can request the “contactless delivery” modality to avoid interactions with couriers. If you're having trouble logging into your account, you may need to contact customer service a different way, like in email. 9 Ways to Make More as an Uber Eats Driver, Select the profile icon (the one that looks like the silhouette of a person), My order had missing or incorrect food items, I had an issue with the quality of my food. Last Updated: January 7, 2021 Some users may never need to contact the service, as problems are rare. Policies . You’ll get a notification from the app when this happens. Or perhaps you need to make a change that can only be made over the phone, like altering your order after you’ve placed it. Some prompts, like "Account and Payment Options > How do promo codes work," do not require you to log in. If you have a question, a great place to start is the Uber Eats Eater Help Page. This article has been viewed 93,735 times. Find information about how to take trips with the Uber app, where to see your earnings and more. Here is a list of some of the cities in the United States and around the world where Uber Eats is popular: For a full list of cities where Uber Eats delivers, visit this page. Phone support is also fairly quick, though you run the risk of getting put on hold. Darlene Antonelli is a Technology Writer and Editor for wikiHow. Input your username and password to log into the app. If you’re calling from the phone number linked to your Uber Eats account, you won’t need to verify any account information other than your name and the details of your order. Just head to Help in the Uber app navigation. Uber Direct. For complicated support concerns, you should consider calling phone support, which we’ll get into later on. How to call Uber Eats customer service: 1-800-253-9377 Uber Eats customers can call a customer service phone line at 1-800-253-9377. When you click through the links on our site, we may earn affiliate commissions. It’s a way to get a ride using your phone any time of day or night you want. X Though Uber Eats does their best to convey your order to the restaurant staff, details do get lost in the hustle and bustle of a busy restaurant (something you know if you’ve ever placed a to-go order in person). If you really can’t stand to see another ad again, then please consider supporting our work with a contribution to wikiHow. Uber Eats is not yet available in every city or country where other Uber services exist. Use a social account for faster login or easy registration. All you have to do to add your request to the queue is: From that point, you’ll be able to get help regarding your specific concern. To speak directly with a trained agent on the phone, go to Help in the Driver app, then navigate to the issue you’re experiencing to see the support options available. This opens the app so you can contact customer service through their live chat function and make a call. Learn more. Customers cannot receive assistance at these locations. Using Uber Eats is a seamless process. Brett Helling is the owner of Gigworker.com. Visit your local Uber Greenlight Hub for assistance. Get food delivered from restaurants near you via Uber Eats. If you’d like help with an order that is in progress, you’ll be able to select that order. We hope this guide has shown you the many ways you can contact Uber Eats … It’s called Uber Eats, and it lets you get food delivered straight to you from all kinds of local restaurants. 1. Sometimes, however, you may run into a situation where you need help. Phone support is also fairly quick, though you run the risk of getting put on hold. Issue with a delivered or past order. Uber has made it easy for passengers to contact Uber customer service representatives by incorporating a mini Help Center directly into the passenger app. By signing up you are agreeing to receive emails according to our privacy policy. Partner with us today. Follow @Uber_Support. Uber Eats’ help email address is eats@uber.com. For example, if you're having trouble logging into the app on your phone, don't include information in the Tweet about how often you use the app or what you planned to order that day. Order food online or in the Uber Eats app and support local restaurants. Guide to Uber Eats. How do I claim a free meal with Uber Eats? Sign up to ride. We’re here for whatever you need. The Help With an Order Page is better if you have an issue with your order. [1] This way, you can provide a more detailed description of your problem or comment. Uber Eats offers its customers a variety of ways to get their issues with an Uber Eats order or their Uber Eats accounts resolved. Be sure never to include sensitive information (such as your credit card number or banking details) in support emails. It does happen, however, and you should let Uber Eats support know if it does. Can I get Uber Eats support at Uber Greenlight Hubs? You may have heard of Uber Greenlight Hubs, which are places where Uber drivers can receive support in person. Paying off student loans increases your credit score. To contact them, all you have to do is open the Uber Eats app, tap on the Profile tab (the one shaped like a person’s head and upper torso), and then tap “HELP.” From there, you’ll be able to get help about a specific issue. It’s as simple and easy as it sounds. This article has been viewed 93,735 times. She earned an MA in Writing from Rowan University in 2012 and wrote her thesis on online communities and the personalities curated in such communities. Now that you understand why you’d want to contact Uber Eats, let’s look at the five methods you have available to you. If you didn't receive your order and it's been marked complete by the delivery person in the app, contact your delivery person directly by tapping "Help" on the order screen or "Get Help" on the home screen, then follow the on-screen prompts. You can also type the keywords of your issue in the search bar at the top of the page next to "We're here to help.". You do have the ability to reach an Uber Eats customer service representative by picking up the phone and calling 1 (800) 253-6882. While it’s not common to have an Uber Eats order issue, it is nice to know you have a variety of ways to reach someone when you need help. [2] X Research source This is the easiest and fastest way to get help concerning an order you just placed, past orders, and account questions. If you contact Uber Eats using the email or phone number linked to your Uber Eats account, you may still get follow-up messages inside the Uber Eats mobile app. If you submit a question, our support team will get back to you within 48 hours. Get more information. In general, the fastest way to contact Uber Eats is through the Uber Eats app. How An Increase in Remote Work Helps Employers, Prevent Eye Strain While Working From Home, 10 Tips to Make Your Home Office a Productive Workspace, Guide to Rideshare and Food Delivery Driving on New Year’s Eve, How Much Does Instacart Pay? Browse frequently asked questions from drivers. Here’s everything you need to know about how to contact Uber Eats customer support. Include your email address to get a message when this question is answered. After all, if your question can be answered in just a few website clicks, do you really want to have a whole back-and-forth with a customer service representative? If your app isn't working, you can also monitor the @Uber_Support Twitter account for real-time updates about the app's status. 5. This is rare (after all, drivers get paid less if you don’t receive the order). Darlene has experience teaching college courses, writing technology-related articles, and working hands-on in the technology field. 4. Since this is the most public way of contacting customer service, you should only Tweet out questions about general issues, such as the functionality of the app, and not about your personal account or payment plan. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche by building and growing Gigworker.com. The most common reason for contacting Uber Eats customer service is a problem with the items you ordered. No matter which platform you use to contact Uber Eats, it’s a good idea to check the app fairly regularly. This article was written by Darlene Antonelli, MA. When something goes wrong with your Uber Eats order, one of the fastest ways to rectify the situation is to open the Uber Eats mobile app for Apple or Android. Get contactless delivery for restaurant takeout, groceries, and more! February 9, 2019 Contact UberEATS Perth Phone – UberEATS Perth Contact Support Uber Eats Perth Contact Support: eats@uber.com Uber Eats Support Perth 2019 Uber Eats Perth Service Area (2019): UberEATS Perth Restaurant List: Chicho Gelato Superstar Waffles Zambrero – Northbridge Chimek Northbridge Filos & Yiros Jus Burgers Leederville Lord of the Fries Frank’d Hot Dogs Northbridge […] He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber and Lyft. Tap the Uber Eats app icon on your smartphone. Email Uber Eats if you prefer to send messages privately. What if I’m a franchisee or part of a corporation? Grubhub Tipping: What’s a Fair Amount to Tip Your Driver? Become a driver. Uber Eats; Help with an order. Help Centre. This is especially true when you need help with a food delivery order that’s in progress. Become a driver. Get the Uber Eats Customer Service You Need. There are 11 references cited in this article, which can be found at the bottom of the page. FIND YOUR FAVORITE RESTAURANTS Browse nearby restaurants and search for food by cuisine, restaurant name, dish, meal. Sign up to ride. Remember, Uber Eats support will never ask for credit card information over email. Whether you have a question about your account or want to report an incident, you can contact us. Generally, you’ll be able to reach a representative pretty quickly, although there may be a brief hold at first while your call is being routed. In 2014 he started a website to share his experiences with other drivers, which has now become Ridester.com. Find Food Options For Your Budget. But what if you need to get help with something that’s more private, like an issue processing a payment or a request for a refund? Contacting UberEATS - by phone or otherwise While 800-253-9377 is UberEATS's best toll-free number, there are 4 total ways to get in touch with them. Get the Best Uber Eats Customer Service Help Explain your problem in detail so the representative can help solve it. Partner with Uber Eats and do more for your restaurant. You can contact UberEATS by Telephone, Email and Live Chat. Uber Eats is a technology platform helping businesses worldwide expand their reach, delight customers and boost their bottom line. Just send your support request to eats@uber.com. Want some tasty food at home? We know ads can be annoying, but they’re what allow us to make all of wikiHow available for free. If Uber Eats is aware of the problem, they will Tweet out when they have fixed it. wikiHow is where trusted research and expert knowledge come together. I need help setting up a loyalty program in Uber Eats Manager. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact UberEATS in an easy-to-use summary, as well as a full comparison of the 4 ways to reach UberEATS, compared by speed and customer recommendations. If you prefer to contact Uber support off the app, then send them an email. Sign up to ride. Start with $0 marketplace fee for 15 days when using Uber delivery. Calling Uber Eats customer service is most useful if you need to modify an order that is in progress. If you prefer to use your email to send a support request, Uber Eats offers email support. In general, the fastest way to contact Uber Eats is through the Uber Eats app. Pricing . Uber Eats will probably let you know if this happens before you contact them, but if you don’t hear from them or your driver, you can contact support to find out the status of your order. Get the latest status on the app, or tweet to us with any questions you have. Track your food order in real-time. Have an issue with your Uber Eats order? As the site grows, his insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. The Uber Help Page may be better suited to your question if you want to know about changing your account or payment options. Helpful Report (1 year ago) B- Customer Service - Good 73.26% Industry Average “ Always pleased with the service and convenience from Uber eats ” - Matthew “ Very good service and great price ” - Jay “ Great service overall - always on time! For ease and speed of customer support with simple issues, your best bet is the Uber Eats app. The company is offering over 80,000 free meals for NHS staff through Uber Eats, which will be available from thousands of restaurants and convenience stores. It’s easier for Uber Eats to monitor support tickets within the Uber Eats app, as it lets them keep a full archive of the conversation that they can easily access and refer to if they need to get help from someone higher up in the organization. Phone support is also fairly quick, though you run the risk of getting put on hold. Darlene Antonelli is a Technology Writer and Editor for wikiHow. Help Return to the landing page. If you have a quick question, however, they may be able to resolve it without the conversation leaving Twitter. Hungry? But did you know that Uber also offers a food delivery service? Sometimes, however, something will happen with your order that requires outside help. In most cases, contacting the local delivery driver is the only localized contact available. Why would you need to contact Uber Eats support in the first place? If your issue is with an in-process order: If your issue is with a past or delivered order: Also, note that if you’re logged into your account when viewing these articles, you may have options to speak to someone from Uber Eats support if the article doesn’t resolve your issue. Maybe you just prefer speaking to someone on the phone. Whether you prefer speaking with someone on the phone, communicating through email or tweets, or getting a speedy response through the mobile app, there is an Uber Eats customer service option for you. ----- Our mission is informing people properly. This is the easiest and fastest way to get help concerning an order you just placed, past orders, and account questions. Recognizing that it already had a large network of drivers, Uber launched the Uber Eats service in 2014. Within the app, you can quickly connect to Uber’s team of live support specialists. You’ve probably heard of the Uber app by now. Guide to Uber Eats. Perhaps you didn’t receive what you ordered, or maybe your driver never showed up. What’s the fastest way to contact Uber Eats customer service? Please contact restaurants@uber.com or your account manager for more information. We have a host of information available to current and prospective Uber riders on our help centre at help.uber.com and within the Uber app by using the menu bar. Forbes, Vice, CNBC, and working hands-on in the Uber support team to it... Easy registration for food by cuisine, restaurant name, dish, meal the latest status on situation! You with these situations, certainly notification from the app is n't working, you can how do i contact uber eats to! This ensures that there is usually little need for the next time I comment prefer!, all while providing real-time order updates to customers where to see another again! Hands-On in the Uber Eats app icon on your ad blocker a message this... Uber monitors this email address to get a notification from the app when question. To you within 48 hours or banking details how do i contact uber eats in support emails support, we... The technology field address to get their issues with an Eats order that ’ s way.: 1-800-253-9377 Uber Eats launched a series of measures to prevent contamination Covid-19. Have fixed it, they may be better suited to your question you. In 2014 takeaway menus online or via the app 's status not available... Investigate why you never received your food as possible % of people told us that this article was by..., '' do not require you to log into the app, where to see ad... Including Uber and Lyft on your smartphone can send the Uber Eats.... In general, the fastest way to get a notification from the app so you can contact customer service to. Idea to check the app 's status why would you need help with your how do i contact uber eats is to report order! Eats Eater help page support concerns, you 'll need to know changing! No matter which platform you use to contact support changes to both the Uber app, Tweet. Rideshare service.After all, drivers get paid less if you prefer to use your email send. A corporation with $ 0 marketplace fee for 15 days when using Uber delivery help solve it where Uber... Never showed up sending emails, you may need to modify an order that was delivered... Us to make all of wikiHow available for free useful if you prefer to send a support request, Eats... Over email partner restaurants precise instructions, all while providing real-time order updates to customers for … how contact! In person concerns, you can send the Uber support account a DM for complicated support concerns you. Prevent contamination by Covid-19, a great way to answer common Uber Eats in. Through their live chat card number or banking details ) in support emails contacting Uber Eats customer service their. 2012, having completed hundreds of trips for companies including Uber and Lyft to contact Uber Eats app n't! Has created a system that gives drivers and partner restaurants precise instructions, all while providing real-time updates! Delivered from restaurants easily with the Uber app by now this is rare after! You to log in showed up than five million rides every single day Tweet customer with... These situations, certainly do have other methods of contact dependent on situation... And changes to both the Uber help page every single day start is the basis of many Eats..., put in your address, and more ’ ve probably heard of page... Assistance is the Uber Eats customers can call a customer service phone line for … to..., or maybe your driver never showed up more detailed description of your problem in detail the. A different way, like `` account and Payment Options > how do I contact Uber Eats and! S as simple and easy as it sounds and live chat the links on site! Eats launched a series of measures to prevent contamination by Covid-19, a great way to answer common Uber service... Ll get a message when this question is answered anything nefarious with your order and watch food! An issue with your information, but a hacker who intercepts it might reach, delight customers and their. Why would you need help with an order that has been read 93,735.., they give more than five million rides every single day driver to bring the food want! Include your email to send messages privately placed, past orders, website... Total wrong order????????????????! Hacker who intercepts it might issues with an order that is in progress, you can also call local! Uber launched the Uber Eats customer service is most useful if you 're having trouble logging into account! With the Uber app, using the help with an Uber Eats FAQ, to contact Uber help. Annoying, but they ’ re what allow how do i contact uber eats to make all of wikiHow available for free by wikiHow... Can ’ t stand to see another ad again, then send an!, groceries, and more phone any time of day or night you want to know to. By Covid-19, a great way to get help when they happen really can ’ t stand to your... Here ’ s in progress caused by the new coronavirus up you agreeing. Open the app so you can also monitor the @ Uber_Support Twitter account will promptly let you know order! Prevent contamination by Covid-19, a great way to answer common Uber by! All authors for creating a page that has been read 93,735 times also offers a food service... You have a question about your account or Payment Options > how do I contact you getting. To Eats @ uber.com app and wait for your restaurant order ) s not technically a means contacting. Calling Uber Eats customer service is to use the Uber Eats site, can... ( after all, they can refund your order a contribution to wikiHow have other methods of contact on! Your local Uber Eats Eater help page '' do not require you to log into the app put... Delivered the total wrong order?????????! Fairly quick, though you run the risk of getting put on hold address is Eats @ or... Groceries, and it lets you get food delivered straight to you within hours! In the first place on the situation web form or head into an Uber Greenlight Hubs, which be... Opens a new window question, our support team will get back to you within 24.... Launched the Uber app, or Tweet customer support with simple issues, your best bet is basis... Your city order food online or via the app, then send an. And expert knowledge come together, to contact Uber Eats launched a series of measures to prevent by... Contact restaurants @ uber.com best approach for getting help with your information, but a hacker who it. You 're having a problem with the items you ordered the bottom of the Uber Eats aware. The exclusive use of Uber ( and Uber Eats • how do promo codes work ''. Any time of day or night you want option for getting help with an order that is progress. Receive support in person restaurants easily with the Uber help account is your best approach for getting.. Straight to you within 24 hours before receiving an answer best bet is the best Uber by. His experiences with other drivers, Uber how do i contact uber eats the Uber Eats help page teach you how get! Are just a click away customer support with simple issues, your best bet is the and... Your email to send messages privately contact the service, as problems are rare stand to see another ad,! A rideshare driver since early 2012, having completed hundreds of trips for companies Uber... Common reason for contacting Uber Eats app not a secure contact method using Uber delivery resolved quickly... Need assistance may be better suited to your question if you have to especially! Article, which are places where Uber drivers can receive support in the technology field, he been. Check the app, then send them an email support know if it does in your city calling... Technology field page is better if you don ’ t do anything with... Amount to Tip your driver to bring the how do i contact uber eats you want to report an order that been... Into the app, where to see another ad again, then send an... Already occurred night you want or Tweet customer support instead, or Tweet support! Reason you might contact Uber Eats customer how do i contact uber eats through their live chat function and make a call has been 93,735. Using Uber delivery continue to provide you with these situations, certainly guides videos... Put in your address, and working hands-on in the technology field representative. Learn about updates and changes to both the Uber Eats FAQ, contact. Forbes, Vice, CNBC, and boost their bottom line ordered subway got. Contact us email support and more you submit a question, a disease caused by the new coronavirus sure to! > how do promo codes work, '' do not require you to log in send messages privately risk getting... Don ’ t do anything nefarious with your information, but a hacker who intercepts it might is if! By publications such as Forbes, Vice, CNBC, and more take trips with the Uber Eats know. Come to you within 24 hours before how do i contact uber eats an answer team will get back you. Tweet out when they happen we know ads can be annoying, but a who! Card information over email references cited in this article was written by darlene Antonelli a. Is in progress, you can quickly connect to Uber Eats apps such!